The Pharmacy Business Operations course is
designed to provide pharmacy technician students with the knowledge and skills necessary to
support the administration of pharmacy business operations. Students are taught how to collect,
analyze, and utilize pharmacy information, data management, and business office systems to
manage patient, provider, and pharmaceutical product information and implement compliant
patient record management, medication billing, payment processing, and reimbursement
procedures. Emergency preparedness protocols and the pharmacy technician’s role in
emergency management are addressed. The importance of strong customer service,
communication, and teamwork skills is emphasized throughout the course. The course also
includes formal certification preparation including test-taking techniques, practice examinations,
and individualized remediation. (2.5 credits, no prerequisites)
- Teacher: Samantha Stegman
- Teacher: Ryan Yoho